Refund policy

Thank you for shopping with us. We want you to love your purchase of fine art prints and gift items. If something isn’t quite right, here’s how returns work:

Eligibility

• You may return most items within 14 days of the delivery date.
• Items must be unused, in their original condition, and in the original packaging (where applicable).
• Fine art prints must be free of damage, creases, marks, or any signs of handling beyond normal inspection.
• Personalized, custom, or made-to-order items are final sale and cannot be returned unless they arrive damaged or defective.

Return Shipping

• You are responsible for the cost of return shipping.
• We recommend using a trackable shipping method. We are not responsible for returns that are lost or damaged in transit.

How to Start a Return

1. Contact us within 14 days of delivery with your order number and reason for return.
2. We will provide return instructions and the return address.
3. Once we receive and inspect the item, we will process your refund.

Refunds

• Approved returns will be refunded to the original payment method.
• Refunds are issued for the product price only. Original shipping charges are non-refundable.
• Please allow 5–10 business days for the refund to appear after we process it.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We will work with you on a replacement or refund (including return shipping in these cases).

Questions?

Reach out to us anytime — we’re happy to help.   artistkarenharrington@gmail.com